1. Who we are
Mr Charcoal Wholesale Ltd is responsible for the personal information covered by this notice. You can contact us at sales@mrcharcoal.co.uk, by telephone on 020 3000 2625, or at 12A Brick Street, Mayfair, London, W1J 7DF.
Privacy
Privacy
notice.
This notice explains how Mr Charcoal Wholesale Ltd handles the personal information you provide when contacting us through this website, by email or by telephone.
Last updated: 9 October 20262. Information we collect
When you make an enquiry, we may receive your name, business name, email address, telephone number, customer type, estimated quantity, delivery postcode, requirement and any message you choose to provide.
The website form prepares an email in your own email application. The website does not send the form details to us unless and until you send that email.
3. Why we use it
We use enquiry information to respond, prepare quotes, discuss supply, take steps you request before an order and administer any resulting customer relationship. The relevant lawful bases are taking steps before entering into or performing a contract, our legitimate interests in responding to genuine business enquiries and managing our operations, and compliance with legal obligations where applicable.
4. Sharing and retention
We do not sell enquiry information. Where necessary, information may be shared with service providers, delivery or fulfilment partners, professional advisers or public authorities so that we can respond, fulfil an order or meet a legal obligation.
We keep information only for as long as it is reasonably needed for the enquiry, any resulting order or relationship, and applicable legal, accounting and record-keeping requirements.
5. Website cookies
We have not configured advertising or analytics cookies on this website. The hosting service may use strictly necessary technical or security cookies to operate and protect the site. If optional analytics or advertising technology is added later, this notice and the consent choices on the site will be updated first.
6. Your rights
Depending on the circumstances, you may have rights to ask for access to your personal information, correction, deletion, restriction, portability or to object to its use. To make a request, email sales@mrcharcoal.co.uk.
You can also complain to the Information Commissioner's Office. Visit ico.org.uk/make-a-complaint for current contact details and guidance.
7. Changes to this notice
We will update this page when our enquiry process or use of personal information changes. The date above shows when this version was last reviewed.